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Frequently Asked Questions

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General FAQs

There is no such thing as too many questions when finding the right childcare setting for your child. Whilst not exhaustive, the information here should help. However, please do not hesitate to contact us if you need further assistance.

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What age groups do you cater to at your nurseries?

We provide care and education for children aged 3 months to 5 years. Each setting offers a Baby Suite (3months- roughly 18 months), Toddler Suite (18-24 months), Pre-P’s Suite (2-3 years) and Pre-School (3-4 years).

Which locations do you operate in?

KZAR Childcare operates several nurseries across Hampshire, including Forest House Day Nursery in Fleet, Wentwood House Day Nursery in Fleet, Oaklea House Day Nursery in Hook, and Forest House Day Nursery in Bordon. Each location is strategically chosen to ensure convenience for parents, making them a perfect choice for those searching for a nursery near me. Whether you are in Fleet, Hook, or Bordon, our nurseries provide accessible, high-quality childcare solutions tailored to meet the needs of your family.

What are your Opening Hours?

Our nurseries are open from 8:00 AM to 6:00 PM, Monday through Friday, 51 weeks a year. We offer early starts of 7.30am and late finishes of 6.30pm upon request/ additional fee.

We close for bank holidays and for five working days over Christmas.

What are your Aims?
Our aims are to:
  • Create a ‘home from home’ environment for the children to safely flourish and develop into bright, happy and healthy individuals.
  • Always offer the highest quality education, care, safety, staff and equipment.
  • Be as flexible as possible whilst offering excellent value for money for parents.
Are your nurseries OFSTED registered?

Yes, all our nurseries are registered and inspected by OFSTED. We pride ourselves on maintaining high standards of quality and safety, which are reflected in our OFSTED reports. These assessments help reassure parents of our commitment to providing excellent childcare.

What kind of meals do you provide?

We provide nutritious, home-cooked meals prepared daily by our in-house chefs. Our menus are designed to encourage healthy eating habits and cater to any special dietary requirements. Ensuring your child gets balanced and enjoyable meals is part of our comprehensive childcare services.

How do you ensure child safety at your nurseries?

Child safety is our top priority. Each nursery is equipped with state-of-the-art security systems including CCTV. Our staff are rigorously trained in safeguarding procedures and our buildings are designed to ensure a safe, secure environment for all children.

What is your staff-to-child ratio?

Our staff-to-child ratios adhere to statutory requirements to ensure each child receives the best care and attention.

Our Staff:Child ratios are:

0-2: 1:3

2 Years: 1:5

3-4: 1:8

What qualifications do your Staff hold?

Most of our staff members hold either a Level 2 or 3 Early Years Educator (EYE) qualification which enables them to count in the staff:child ratios.

We have staff members with Foundation degrees, BA degrees, Masters level and Qualified Teacher Status across all locations- ensuring a rich and varied pedagogy.

All qualified staff hold a Paediatric First Aid certificate. All staff undergo regular safeguarding and Food Hygiene as standard, with monthly training course focuses and ongoing opportunities for learning and development required to support the needs of all children in our care.

How do you support children with Special Educational Needs? (SEN)

At KZAR Childcare we believe that all children need a loving, supportive, and inclusive environment in which they can thrive. Our dedicated practitioners are committed to creating an engaging environment in which they can spark curiosity and creativity whilst recognising our children’s unique strengths and talents. We endeavour to make reasonable adjustments to our rooms and our practice to ensure all our children have an enriched and safe learning environment, whilst learning vital skills to ensure that they are ready for when they move on from our settings.

Communication and collaboration with parents are vital in ensuring that children reach their full potential whilst in the setting. We venture to make sure that parents are involved in their child’s learning journey and help us to adjust our practice where needed to be able to cater for our unique children.

We work with a variety of outside agencies to support any emerging SEN, including Portage, Speech and Language and others.

Do you accept Early Years Funding?

Absolutely! We encourage prospective parents to review feedback from our nursery families. This feedback can be found directly on our website or through linked external review sites. Hearing from other families can give you better insights into our childcare and educational practices.

Do you assist in preparing children for school?

Yes, we have strong connections with local schools and provide various preparatory activities that help ease the transition from nursery to school. Our curriculum is designed to align with the early years foundation stage (EYFS) framework, ensuring that children are well-prepared for the next step in their educational journey.

Enrolment FAQs

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How soon should I enrol my Child?

Nursery places are in limited supply and so it is never too early to enrol your child at nursery. We very often we receive registration forms for unborn babies with plenty of ? marks on the form! This is absolutely fine and as long as you have an idea of your start date and the number of sessions, we can secure these and make flexible amendments closer to your start date.

How can I enrol my child at one of your nurseries?

Your first step is to register your interest for your chosen location (Fleet, Hook or Bordon). One of our friendly team will then contact you to arrange that all important visit and provide you with the necessary forms and information.

To secure a place, a completed Registration Form and £100 non-refundable Registration Fee. You will then be contacted with a Place Offer Letter confirming if we can offer the sessions requested, or offering alternative sessions if your chosen ones are fully booked.

In the month leading up to your child’s start date you will receive your enrolment form via Famly. This form allows you to give us all the information we need to make suitable provisions for your child. Following the return of the digital enrolment form your Famly Login will be sent to you.

When will my child be offered Settling in Sessions?

We will contact you closer to your start date to organise settling in visits. During these visits you will meet your child’s Suite Leader and the rest of the team. To assess the right fit for key person, you will be asked about your child’s routines, likes and dislikes and it gives us a chance to get to know you and your child before you start. These sessions are 90 minutes each; during the first one you remain with your child during further settling sessions it is encouraged for you to leave your child with us and return after an hour and a half.

What does my Child need to bring to Nursery?
  • Nappies
  • Named Bottle
  • Nappy Cream
  • Eczema or other creams
  • Coat
  • Sun hat or Winter hat, all in one suit, wellies, gloves, scarf etc.
  • Change of clothes
  • Shoes
  • Comforters
  • Reusable bag for dirty clothes – this is to support our efforts to reduce our usage of single use plastics
When are my fees due?

Fees are due on or before 1st of the month for the month ahead. All fee payments are processed by our accounts team, and we ask that you do allow up to 5 business days from processing.  We can accept payments via bank transfer, card payment, standing order, tax free childcare and employer based childcare vouchers schemes. (Please refer to out payment of fee’s document for more information).

When are your fees reviewed?

Our fees are reviewed every August for introduction from September. We provide one month notice for any fee increases. Further information can be found in our Terms and Conditions.

Do you offer Sibling Discount?

Yes- we offer Elder Sibling Discount

Can my child still attend whilst they are settling into Year R?

We appreciate that school start dates get later and later each year, and so your child is able to continue attending until they start school fully in September. Please note that all funding expires on 31st August of the year that your child is due to start school. Any sessions from 1st September are then charged at our standard rate.

Forest Area FAQs

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What is a Forest Area?

A Forest Area is a large open space of woodland area, complete with trees, log stump seating area, make believe camp site, den areas, bird houses, twigs, leaves and plenty of insects and natural habitation. Based on the Scandinavian concept of ‘Forest Schools’, Forest Areas and forest activities are seen as a positive way to introduce children to the outdoors and to learn about the outdoor environment in a safe and secure atmosphere. Not only this, through long term and regular visits, Forest Area activities can teach children how to manage risks, use their initiative and learn the basics of co-operating with peers. Furthermore, there is nothing better than letting the children get back to nature and run free and explore with fresh air and never ending possibilities for discovery and imaginative play.

Heath House and Wentwood House Day Nursery benefit from a Forest Area.

How does it benefit my child?

Thanks to resources such as all weather chalk boards, carved letter disks, building blocks, transparent easels and woodland trail, your child’s learning can be brought outdoors and be delivered to them in a way that takes into account their preferred learning style and the ability to learn through play. Whether its using the ‘state of the art’ mud kitchen to make a mud pie or herbal tea and master shape, space and measure, looking at the shape of a wiggly worm to learn letters and phonics or a wobbly woodland trail to master balance and gross motor skills- the Forest Area has it all.

Wentwood House is delighted to be able to offer such an exciting and innovative approach to teaching and learning and is especially lucky to be one of the few Nurseries in the area that has this facility to offer. More pictures of our wonderful Forest Area can be found on our gallery area.

What activities happen in a Forest Area?

The scope and variety of activities that can be done in the Forest Area are endless! From themed sessions to den making, story time around the camp site to making bird feed balls or using the mud kitchen, visiting the bug hotel or doing some nature investigating with magnifying glasses, the outdoor environment provides the perfect place for imaginations to run wild and child led activities to occur. Small groups with high staff ratios ensure that the children’s needs are met and that safety is a number one priority.

What other activities take place?
  • Learning about the seasons
  • Environmental Art
  • Learning about the seasons
  • Teaching the children about managing risk and understanding health and safety checks
  • Bird watching
  • Songs around the fire pit
  • Outdoor snack times
  • Going on a bear hunt
  • Teddy bears picnic
  • Making potions from ‘Room on the Broom’
  • Games